Frequently Asked Questions

We respond to urgent technical issues within 1-2 hours during business hours (Mon-Fri, 9AM-6PM PT). Non-urgent requests are typically addressed within 24 hours.

Please include: the URL where the issue occurs, what you expected vs what happened, any error messages you see, screenshots if possible, and what browser/device you're using.

Yes, we offer emergency support for critical website downtime issues. Contact us through our emergency line for urgent matters outside business hours.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH transfers, and PayPal. For enterprise clients, we can arrange wire transfers.

Yes, invoices are sent automatically after each payment. You can also request copies by emailing support@cc3po.com or through your client portal.

We offer a satisfaction guarantee on our services. If you're not satisfied within the first 30 days of a service engagement, we'll work to make it right or provide a refund.

First, check if it's a local issue by visiting downforeveryoneorjustme.com. If the site is actually down, contact us immediately through the support form or call our emergency line.

Simple fixes (text updates, minor bugs) are often resolved same-day. More complex issues may take 2-5 business days depending on scope and testing requirements.

Yes! We can set up a content management system that allows you to make your own updates. We provide training and documentation to get you started.

We offer performance optimization services that include image compression, caching setup, CDN integration, and code optimization. Most sites see 40-60% speed improvements.

We provide IT consulting, website development, WordPress support, automation solutions, and ongoing technical support for small businesses and professionals.

Yes, most of our work is done remotely. We serve clients across the US and internationally. We're available via video call, phone, and email.

Contact us through our contact form or email info@cc3po.com. We'll schedule a free consultation to discuss your needs and provide a custom proposal.